Privacy Policy

1. Scope

This Privacy Policy describes how craftUGC collects, uses, stores, and discloses information when you use our website, request product information, or use our AI UGC video services.

This policy applies to data we process as a service provider for account setup, campaign operations, product support, and website analytics.

2. Information we collect

2.1 Information you provide

• Contact details such as name, business email, company name, and phone number when shared.
• Campaign details such as product category, preferred channels, language priorities, and creative requirements.
• Support communications, feedback, and documents you submit to us.

2.2 Information collected automatically

• Basic device and browser metadata, IP address, referral URL, and interaction data.
• Website usage signals that help us improve navigation, conversion flow, and page performance.

2.3 Content data

If you use product workflows, we may process script inputs, creative preferences, language settings, and output metadata necessary to provide the service.

3. How we use information

• Provide and improve our website, product experiences, and customer support.
• Set up accounts, plan onboarding, and deliver campaign-related services.
• Communicate service updates, policy updates, and operational notices.
• Maintain security, prevent abuse, and enforce contractual obligations.
• Analyze aggregate usage trends to improve performance and usability.

4. Legal basis and processing context

We process information where necessary to provide requested services, fulfill contractual obligations, support legitimate business interests, comply with legal requirements, or where consent has been provided.

5. Sharing and disclosure

We do not sell personal information. We may share information in the following limited cases:

• With infrastructure and support vendors that help us operate our services.
• With professional advisors where required for legal, financial, or compliance purposes.
• When required by law, legal process, or to protect rights, safety, and platform integrity.
• As part of a merger, acquisition, or business transfer, subject to confidentiality protections.

6. Data retention

We retain information only as long as needed for service delivery, support obligations, legal compliance, and legitimate operational purposes. We may retain de-identified or aggregate information for analysis and product improvement.

7. Security

We use reasonable technical and organizational safeguards to protect information. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

8. Your rights and choices

Depending on your jurisdiction, you may request access, correction, deletion, or restriction of your information.

You may also request copies of your data or object to certain processing activities where applicable. To exercise these rights, contact us using the details below.

9. International transfers

We and our service providers may process information in different jurisdictions. Where applicable, we use appropriate safeguards for cross-border transfers.

10. Children's privacy

Our services are intended for business and professional use and are not directed to children. If we learn that personal information from children was collected without authorization, we will take reasonable steps to delete it.

11. Policy updates and contact

We may update this policy from time to time. Material updates will be reflected through the revised date above.

For privacy requests or questions, contact: privacy@craftugc.in.